Job Description At SBS an exciting opportunity has arisen to join a leading financial software provider as a Senior Site Reliability Engineer, in this role you will ensure the reliability, scalability, and performance of our Cloud Infrastructure Services through both direct technical contributions along with supporting team member skills development within our Cloud Operations Team. This is a hands-on technical role, the SRE Team provide a key service working within our live production environments, so attention to detail, quality assurance and getting things right first time are essential. Responsibilities: · Working within production and non-production estate; provide expert technical knowledge and leadership. · Resolve incidents escalated to our SRE team, progressing calls in line with customer SLA’s. · Troubleshooting from first principles. · Undertaking Root Cause Analyses (RCAs) to ensure suitable permanent solutions are found to remediated issues and solve the whole problem. · Develop, deploy, and maintain our solutions in accordance with industry best practice, and architectural designs. · Drive automation initiatives to streamline operational workflows to improve efficiency using Continuous Integration or Continuous Delivery environments. · Develop and maintain tools, scripts, and dashboards to monitor system health, performance, and reliability. · Undertake and drive on-call support issues to conclusion. · Have a passion for mentoring and developing team members. Through this combination of leading by example, coaching and mentoring, support the leadership team to foster a culture of collaboration, innovation, and continuous improvement.