Job Description
Job Purpose
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
The Role
1. Understand and build effective and efficient schedules around our clients and Care professionals.
2. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
3. Be responsive to changes in the schedule and liaise with relevant team members.
4. Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
5. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
6. Develop excellent relationships with both clients and Care Professional so both can enjoy positive experiences.
7. Work with the recruitment team to ensure sufficient current and future staffing levels are met.
8. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
9. Add and maintain all client and Care Professional information onto to the electronic scheduling system.
10. Carry out any other duties deemed necessary for the successful operation of the business.
11. Ensure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential Criteria
12. Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
13. Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
14. Highly resilient and positive with excellent communications skills.
15. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
16. Team player with strong interpersonal skills with the ability to build rapport quickly.
17. Excellent attention to detail with the ability to multi-task.
18. Logical and analytical with the ability to work on own initiative and meet deadlines.
The following would be advantageous
19. Driving Results
20. Adapting to Change
21. Customer Focus
22. Planning & Organising
23. Influencing
24. Resilience
25. Teamwork & Collaboration
26. Communication & Relationship Management
27. Agile Learner
Pay: Competitive
Schedule: Monday-Friday
Location: Leicester / On site
Benefits
28. Company Pension Scheme
29. Local & Professional Support Team available, 24/7 on call support
30. Blue Light Discount Card
31. Costco card
32. Refer A Friend Scheme (£200 Bonus)
33. Employee Benefits & Discount Scheme (Tesco, Sainsburys, Nike, EE, Booking.com and many more)
34. Award Winning, Comprehensive Induction & Ongoing Professional Development Training
35. Fantastic Recognition and acknowledgement during birthdays, appraisals, and special occasions (Gift cards)
36. Care awards and Company Events
Qualifications
Additional Information