We are looking for passionate and organised Administrators to join our multidisciplinary teams to help make a difference. Majority of our roles will be patient facing of which excellent customer service is essential as you will be first point of contact for our patients and service users.
Our roles are also fast paced working in our difference services as Patient Access Officers, Mobile-site Administrator, Business Support Administrators of which full training will be provided. This is an excellent entry role with support from management and our excellent talent team we offer a wide range of development opportunities for career progression.
We are looking to fill permanent, fixed term, full time and part-time positions to our Lambeth, Southward and Guys and St Thomas Services.
Please see our information pack of different services which is attached to this vacancy.
If successful at shortlisting stage you will be invited to an assessment day which will be a whole day session.
Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.
Act as the first point of call for all patient access queries, delivering a courteous and effective service.
Schedule outpatient, elective admissions, and associated appointments according to clinical urgency, departmental procedures, and Trust targets.
Confirm attendance with patients and ensure appropriate reminder systems are followed.
Ensure clinics are managed effectively through accurate administration of clinical systems.
Manage patient referrals and liaise with clinical teams to ensure vetting processes are followed.
Provide reception services for clinics, ensuring patients are welcomed and informed throughout their visit.
Accurately input and manage data using Trust systems such as EPIC, EMIS, or equivalent.
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
The post holder will provide high-quality administrative and patient access support within a clinical service. They will act as a first point of contact for patients and service users and ensure efficient and timely handling of appointments, referrals, and clinic coordination. This includes face-to-face, telephone, and written interactions, with a key focus on supporting the outpatient and/or inpatient pathway management.
The post holder will contribute to delivering an excellent patient experience and support the administrative team to ensure a smooth-running service. Duties may include scheduling, reception cover, data entry, records management, and working across various clinical specialities as required.
This advert closes on Wednesday 9 Apr 2025