1. Exciting New Opportunity!
2. Immediate Start
About Our Client
The company is a well-established manufacturing company, that prides itself on its products and presence in the market.
Job Description
3. Leading the customer service team to deliver exceptional service to clients.
4. Implementing strategies to enhance customer satisfaction and loyalty.
5. Responding to customer enquiries and resolving any issues that arise.
6. Analysing customer feedback to drive improvements in our products and services.
7. Collaborating with other departments to ensure a seamless customer experience.
8. Training and mentoring customer service staff to maintain high service standards.
9. Ensuring compliance with all company policies and industry regulations.
The Successful Applicant
A successful Customer Service Manager should have:
10. Proven experience in a leadership role within a customer service setting.
11. Strong knowledge of customer service practices and principles.
12. Exceptional communication and interpersonal skills.
13. The ability to analyse data and use it to improve customer service.
14. Proficiency in customer relationship management (CRM) software.
What's on Offer
15. A competitive salary of £37,500.
16. On site parking
17. An opportunity to work in a collaborative, team-oriented environment.
18. A chance to lead and develop a dynamic customer service team.
19. The ability to make a significant impact on our company's customer service strategies.
If you're eager to lead a customer service team in a thriving industrial/manufacturing company in Liverpool, apply today for this exciting role.