Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: 267 Portobello Road, London, W11 1LR
Hours: 40, five days over a seven-day rota
About the role
We are recruiting for an Assistant Shop Manager to join a busy and creative team in Portobello Road. Portobello Road is one of our newest shops to open and will have an amazing range of high street and streetwear donations; processing, pricing and displaying a large volume of stock will be a big part of this role. The team will also develop a vibrant events programme, of craft workshops, art exhibitions, fashion collabs and more! We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail, and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally.
You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!
You will be primarily based in the Portobello Road shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.
About you
To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.
You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
* A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
* Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
* Pension scheme with an employer contribution of 8.5%
* 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
* Enhanced maternity, paternity, shared parental, and adoption pay.
* Flexible working around the core hours 10am-4pm
* Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 2 February 2025 at 23:59.
Interviews will take place w/c 10 February 2025.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit https://www.crisis.org.uk/about-us/
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