Claims Team Leader - Winnersh - ARD1053438
#AIB
Working as a Claims Team Leader you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.
Objectives and Responsibilities
1. Efficiently handle all claims allocated to the job holder – job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers, and other experts.
2. Refer claims which fall outside of personal authority levels to line manager.
3. Gather and process information, as directed, to support the effective assessment of more complex cases.
4. Assist in the training of new or inexperienced staff in the use of company systems and processes.
5. Maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training, ensuring that this is recorded in line with Training & Competency requirements.
6. Conduct the business of the company at all times in a courteous and efficient manner.
7. Adhere to all the group's procedures and policies regarding the identification and management of potential conflicts of interest and for the fair treatment of customers, ensuring compliance with systems and controls.
8. Undertake any other tasks as may reasonably be required by the company.
Competency Profile
1. General Insurance principles and practice
2. Class of risk, product and market knowledge
3. General Insurance regulation & business ethics
4. Customer care experience
5. IT proficient
6. Numeracy & Literacy
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