T&I - Customer Care Intern
Locations: Liverpool, AU
Posted on: Offerta pubblicata ieri
Job Requisition ID: R-21807
The Planet’s Pathways!
At Prysmian, we are leading the energy transition and digitalisation globally, committed to driving sustainable solutions and innovative practices.
We are currently looking for two Customer Care Interns to join our team on a 12-month fixed term contract. This is a great opportunity for a recent Graduate who would like to gain experience and be a part of a collaborative team. This is a paid full-time internship based in Liverpool with immediate start available.
Your responsibilities will include:
1. Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
2. Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
3. Maintain service continuity to your customers in your absence, by providing training as needed to your backup ensuring documented procedures and instructions are maintained.
4. Maintain fast efficient communication with customers on services offered and services standards to be achieved.
5. Proactively communicate with the commercial manager and external staff regarding customer needs.
6. Use the tools, processes and systems provided to effectively achieve the defined KPI's.
7. Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.
8. Provide both administrative and sales support to the team.
9. Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
10. Be positive and bring enthusiasm to the team and celebrate success.
11. Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
12. Follow compliance requirements.
What you'll need to succeed:
1. Ability to engage effectively with stakeholders across the business.
2. Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
3. A passion for learning and personal growth, with meaningful focus on sales developments.
4. Ability to cope and work with disruption and adapt to changing priorities.
5. Have excellent general problem-solving skills.
What you'll get in return:
1. You will have the opportunity to work for a global leader.
2. You'll receive excellent support and on-the-job training.
3. You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.
What We Offer:
1. Opportunities for professional development and career growth.
2. A collaborative and innovative work environment.
3. Offsite and onsite events.
4. A culture that fosters inclusiveness, teamwork, and joint success.
5. Free parking.
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
About Us
Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets.
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