Summary
Customer service
Job Description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
1. Answer inbound calls.
2. Action emails sent into both your personal inboxes and team inboxes.
3. Deal with our smaller resellers in the channel, this includes: sign ups, quoting, assisting with the Partner Portal – processing orders etc., identifying the larger resellers that have potential and flagging to department manager, renewal calls.
4. Pass calls from our larger resellers through to the relevant Account Managers.
5. Provide quotations to home users.
6. Issue trials to home users.
7. Amend Customer’s licenses.
8. Process orders and take payments from direct customers.
9. Make outbound courtesy calls to existing end users.
10. General administrative office tasks.
REQUIREMENTS
Experience:
* Previous Customer Service Experience with some phone experience.
Knowledge:
* Basic knowledge of Microsoft Excel.
* Knowledge of Microsoft Outlook.
* Basic knowledge of IT Security.
Language:
* C2 English - Proficient.
Communication:
* Excellent telephone skills.
* Excellent written skills.
Personal Characteristics:
* Strong organisational and time management skills.
* Able to manage high call volumes and cope well under pressure.
* Ability to work well in a team and on your own.
ADDITIONAL INFORMATION
Travel:
* None.
Confidential Information:
* Access to customer contact details.
Benefits
Health & Well-being
* Health insurance.
* Death in service.
* Employee assistance program (EAP).
* Pension.
* Perkbox.
* Free sight tests and discount on glasses.
* Sick pay.
* Extra holiday.
* Wellbeing Allowance.
Family
* Child Birth Allowance.
* Marriage Allowance.
* Enhanced Parental leave.
Office
* Free Parking.
* Hot and cold drinks and fruit.
* Friday Breakfast.
* Christmas Party / Summer Party.
Other
* Loyalty award.
* Employee referral scheme.
* Cycle to work.
* Tech Scheme.
* Christmas Hamper.
Primary Location: Bournemouth
Additional Locations:
Time Type: Full time
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