We are a leading hair and beauty brand manufacturing company known for our innovative, high-quality products and dedication to customer satisfaction. We have over 40 years of experience working with the best people in the industry and now we are looking to grow our team.
We have an exciting opportunity for an experienced Warehouse Manager to join our Warehouse Operations Team.
Role Overview:
As Warehouse Manager, you will play a pivotal role in assisting the Operations Manager in maintaining the smooth operation of a fast moving environment. You will be responsible for the day to day management of people within the warehouse function, ensuring company targets and objectives are met to meet customer requirements whilst also ensuring that staff comply with health, safety and standard operating procedures. Uphold housekeeping standards and foster continuous improvement within the warehouse.
Responsibilities:
* Provide a safe working environment by adhering to health, safety, and environmental procedures, ensuring team compliance.
* Plan, coordinate, and monitor the receipt, storage, and dispatch of goods.
* Ensure orders are processed efficiently and that the delivery of components meets internal production requirements.
* Drive standard work and implement quality processes to deliver a right-first-time product to customers.
* Lead and resolve customer concerns promptly.
* Supervise order picking, goods-in, and goods-out operations to ensure accuracy with minimal handling and stock damage.
* Organise, facilitate, and manage daily cycle counts.
* Collaborate with the Operations Manager to implement warehouse management systems and best practices.
* Maintain stock accuracy by ensuring physical stock matches the warehouse management system and recording all stock movements.
* Communicate shortage issues to the Operations Manager and relevant planning/purchasing teams.
* Manage customer order returns.
* Ensure the security of the warehouse environment and control access for external visitors.
* Set measurable KPIs, work standards, and expectations in line with company objectives. Monitor and communicate progress, take corrective action as needed.
* Ensure structured and planned training and development for self and team to maximise skill levels, flexibility, and absence cover. Provide timely and constructive feedback on training effectiveness and suggest improvements.
* Communicate promptly and accurately with all relevant departments on any factors impacting delivery dates, customer commitments, and quality.
* Keep the Manager and other relevant managers, supervisors, and departments promptly advised on all relevant matters, problems, or requirements.
* Produce weekly/monthly reports for the Operations Manager on progress against specific objectives and Balanced Scorecard KPIs, and agree on any corrective action.
* Ensure weekly staff briefings and other forms of regular and effective employee communication are held as deemed appropriate.
* Ensure timely and accurate compliance with all administrative and reporting procedures and routines, and forward paperwork to the relevant parties.
Self-Management:
* Acquire, retain, and apply in-depth product and customer knowledge.
* Perform any other reasonable duties as required by management.
* Commit actively to team development.
* Embrace personal challenges.
* Maintain high levels of motivation and be action-oriented.
* Develop and sustain a team-working ethic.
* Lead and motivate a team to succeed by utilizing appropriate interpersonal styles, setting objectives, and defining responsibilities to give a clear sense of direction.
* Understand customer satisfaction and the impact of failure.
People Management:
* Cultivate a team atmosphere to achieve company targets and objectives.
* Maintain a training matrix and ensure employees are adequately trained and competent to ensure operational flexibility.
* Coach the team daily to focus on common goals and consistently meet business objectives.
* Manage manpower resources effectively to meet daily operational requirements.
* Drive company absence control procedures to ensure maximum attendance levels. Administer holidays, sickness, and timekeeping effectively.
* Supervise the warehouse team and manage day-to-day warehouse operations.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Personal Care Product Manufacturing
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