Technical Service Desk Manager (Hybrid working in Birmingham)
We’re seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.
Responsibilities:
* Shift Leadership: Support shift leaders to uphold consistent standards.
* Knowledge Sharing: Facilitate training and updates on processes and technologies.
* Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
* ServiceNow Management: Oversee incident queues to meet SLA timelines.
* Client Escalations: Resolve escalated issues in cloud and data protection.
* Data Protection: Ensure secure, compliant backup and recovery.
* Incident Resolution: Manage incidents in cloud environments like Azure.
* Team Development: Identify knowledge gaps and upskill team members.
To be successful in this role it would be great to have skills and experience with:
* A strong background in cloud management (e.g., Azure), cloud security best practices and monitoring tools (e.g., SolarWinds, LogicMonitor)
* Experience with ServiceNow and data security.
* Incident and Escalation Management focussing on cloud environments (e.g., Azure, Wintel, other back up technologies).
* Leadership skills in a shift-based environment.
Join us to lead and innovate in cloud operations! Apply today.