One of eighteen first-class county clubs within the domestic cricket structure of England and Wales. Here we cater for a number of different events through the year ranging from corporate and private meetings & events to the absolutely enthralling match days over the course of the year. With a variety of Food & Beverage outlets to choose from, it is an outstanding venue that offers attendees a fun day out.
We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will focus on high calibre contracts working with our clients within the region. The successful candidate will enjoy working with people and creating great relationships with clients, managers, and team members. They will support and develop excellence, add value to all that they do, deliver on target financially, and leave a positive footprint every day.
The successful applicant will have proven experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.
As Operations Manager, you will have full accountability for the P&L, business development strategy, and people management & development for the Operational Division you oversee. You will employ a commercial focus delivering fantastic customer service and outstanding food while developing a positive and motivating culture.
The role will support the Regional Director and cover a leading and exclusive client base, with exceptional and consistent standards.
Candidate requirements:
* Passion and knowledge of great contemporary fresh food and service
* Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards
* The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses
* Strong motivation skills with a lead by example approach
* Outstanding financial management skills - commercial and fixed price
* An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team
* HR best practice and retail skills
* The right to work permanently in the UK
* Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
* Proven experience in the area of compliance
* Excellent listening, written, and verbal communication skills (in English) and able to articulate and communicate effectively at all levels
* Knowledge of office management systems
* Outstanding organisational, analytical, and time management skills with the ability to create effective processes and procedures; a team player, but able to work autonomously and remotely
* Experience of working in a multi-site/mobile/remote capacity
Benefits:
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.)
* Free meals on duty
* Volunteers leave – up to one day per year
* Enhanced maternity, paternity, and adoptive leave
* Cycle to work scheme
* Recommend a friend bonus
* Unrivalled individual training and development
* Well established apprenticeship programme
* Team & company social events
* Employee assistance programme
* Workplace pension
* Excellent career progression within a leading independent contract caterer
About us:
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from groups who are currently under-represented because we believe greater diversity leads to exceptional results and provides a better working life.
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