Patient Transfer Service Call Handler Full Time Call Handler to work on our Patient Transport Service contract Hours from 0800-2000 some weekends and possibly bank holidays. To start Mon 17th March for 12 weeks £12.08 per hour plus weekend enhancements (£17.03 Saturdays and £22.10 Sundays and Bank Holidays) Possible Temp to Perm We are seeking a dedicated Call Advisor to join our team in Norwich. This role involves taking inbound non-emergency calls from the public and coordinating the booking of necessary services from healthcare professionals, emergency services, and community organisations. The position requires a compassionate individual with excellent communication skills and the ability to handle sensitive situations. Day-to-day of the role: Answer operational calls that come into the contact centre in a professional and timely manner. Utilise appropriate software and triaging tools to provide accurate assistance over the telephone. Coordinate with other organisations to book necessary services such as nurse visits and patient transport. Maintain interaction with the public and professionals, ensuring a high level of customer service. Handle calls that may involve difficult patients or sensitive subject matters with empathy and professionalism. Required Skills & Qualifications: Willingness to undergo an Enhanced DBS check. Reliable with a strong sense of responsibility. Excellent telephone manner and communication skills. Proficient use of computers and various software applications. Strong listening skills to accurately understand and respond to callers’ needs. An empathetic nature, with the ability to handle sensitive situations with care and discretion. Benefits: Competitive salary with enhanced rates for weekends and bank holidays. Comprehensive training provided to ensure success in the role. Supportive team environment. Opportunities for professional development and growth within the organisation. Please apply online or contact Maxine or Andrea at Reed Norwich on for further information.