Job Description
Customer Service Advisor, Winsford, Competitive Salary
Overview
Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.
About the Role
SRL are a leading provider in the temporary traffic industry, and we are seeking a dedicated and organised Customer Service Advisor to join our Customer Contact Centre team in Winsford.
The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Accountabilities
1. Deliver excellent customer service, act as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
2. Assist the sales team with quotes, availability checks, and follow-up on potential leads.
3. Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges.
4. Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary doc...