See attached job description. Overview The Abingdon Surgery is committed to delivering professional, personalised, and high-quality healthcare services. We are seeking an experienced and enthusiastic Manager to join our support team and help improve the efficiency and quality of our practice. Reporting to the Practice Manager, the Business Performance Manager is responsible for driving operational excellence, ensuring data quality, optimising business processes and income, and supporting staff development. This role plays a key part in achieving performance targets, enhancing patient outcomes, managing technology-related processes, and deputising for colleagues when required. This role requires a high level of organisation, attention to detail, and strong interpersonal skills. KEY RESPONSIBILITIES Business Performance and Data Quality Line manages the staff responsible for data quality and achieving the QoF financial recovery targets, providing guidance and training to optimise searches, maximise income, track progress, and avoid loss or wastage. Supports the Practice Manager in the management of the Primary Care Network (PCN), including ensuring PCN claims and finances are managed effectively and well understood. Produce regular performance reports, ensuring accuracy for QoF, IIF, Locally Commissioned Services, and Enhanced Services claims. Set out these reports as agreed with the Practice Manager. Oversee methods of data entry, ensuring templates and protocols are up-to-date and aligned with best practice. Develop and implement robust systems for data validation, performing regular quality checks and audits. Guide and brief clinicians on performance levels, advising on actions to achieve and maintain high standards in clinical outcomes and quality indicators. Operational Support and Leadership Provide leadership and guidance to staff, ensuring adherence to policies, procedures, CQC compliance and best practice. Lead with positivity, energy, and enthusiasm, supporting staff and promoting a collaborative team culture. Deputises for the Practice Manager, Operations Manager, and/or the Patient Services Manager when required to maintain seamless practice operations. Work with external contractors and system providers to optimise searches and ensure data-driven decision-making. Design, implement, and monitor key business processes, embedding protocols and workflows into daily operations. Staffing and Personal Development Act as a role model, demonstrating professional standards and promoting a culture of excellence within the practice. Support the development and performance of the team, conducting regular one-to-one meetings, appraisals, and providing constructive feedback. Encourage staff development through ongoing training, including mandatory, statutory, and skills-based training. Assess personal learning needs and take responsibility for continuous professional development. Participate in team meetings, contributing ideas to improve team performance and patient care. Manage time, workload, and resources effectively while supporting a high-performance team culture. Compliance and Continuous Improvement Support the Practice Manager in the review and development of practice policies and procedures to ensure compliance with CQC regulations and quality standards. Work with external stakeholders, clinicians, and staff to design and implement new workflows and process improvements. Identify risks on the risk register, contributing to solutions and improvements to reduce operational risks. Actively promote patient online services to enhance access and engagement. Technology and Data Security Act as the subject matter expert for clinical IT systems, working closely with the Admin Manager to ensure compliance with data management protocols. Lead on implementation of new technologies as specified by the Practice Manager. Ensure that any suspected or actual breach of IT security is promptly reported to the Practice Manager and investigated as required. Develop and implement new technologies and systems to optimise productivity, reduce waste, and enhance operational efficiency. Participate in quarterly data protection meetings to review concerns and ensure compliance with data protection standards. Collaborate with the Practice Manager and Information Governance Lead GP to agree on actions and updates to policies and procedures as a result of findings from IT audits or investigations. Key Requirements Lead and manage searches, audits, and reporting processes on clinical systems to support performance monitoring. Analytical and able to manipulate and summarise large data sets into simple information. Highly financially literate. Deliver accurate performance data to meet practice objectives for QoF, IIF, and Enhanced Services. Provide leadership to the team, ensuring staff are trained, engaged, and motivated. Deputise for colleagues when required, ensuring continuity of operations. Drive a culture of continuous learning, quality improvement, and professional development across the team. Ensure IT systems are secure, compliant with regulations, and optimally supporting practice operations. ADDITIONAL DUTIES Attend team meetings and contribute to the practices strategic goals. Act as a point of contact during absences of senior admin staff. Support the practices compliance with CQC standards and other regulatory requirements. QUALIFICATIONS AND SKILLS Proven experience in business performance management, data analysis, and management roles. Strong knowledge of clinical systems (ideally clinical systems e.g. EMIS, Docman) and experience managing searches, audits, and performance reporting. Experience with IT security protocols, data protection, and compliance with NHS regulations. Excellent leadership and communication skills, with experience line managing staff and fostering a high-performing team.