As a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you!
Responsibilities and Duties
· To be the first line of support for customer contact over the telephone and via email
· To assist all our customers with resolution to their car parking permit queries
· Provide exceptional customer service at all times
· Ensure the quality of work is generated to the highest standard
· Provide friendly and efficient customer service
· Adhere the IPC Code of Practise at all times, along with internal policies and procedures
Requirements
Who you are
· Experience within a fast paced, dynamic role
· Customer service experience is essential - any background is welcome, for example retail, office, hospitality, care or leisure
· Call centre experience is desirable but not essential
· Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers.
This role is subject to the successful applicant undertaking a DBS check.
Other information
Salary: £23,795.20 per annum.
Location: Lancing. The office has free onsite parking, a kitchen facility and a smart casual dress code.
Hours: Monday - Friday 9am - 5.30pm.
What we offer
We know there’s more to life than work – that’s why when you join the Agena Group, you’ll benefit from:
· Incremental holiday increases to recognise long service
· 2 volunteering days a year
· Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
· Regular team/company socials
· Perkbox benefits platform
· Wellness hub access
· Employee Assistance Programme - 24/7 confidential, independent and professional counselling
· Cycle-to-work scheme
In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
Additional Information
· Our selection process is as follows: Application – Competency Based Interview
· You must be able to legally live and work in the UK
· The postholder will be required to travel to external meetings on occasion by most effective means available
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .