The Festive season is a truly magical time at Gleneagles. This year, the hotel transforms into an enchanted forest inspired by the myths and legends of Scottish folklore as we welcome families and loved ones to The Glorious Playground for a truly indulgent and special escape. We are proud that, over a hundred years of creating magic for our guests, we have developed a reputation as one of the world’s leading hotels; blending a unique Scottish hospitality with a modern twist. Our Retail team deliver an exceptional service, and we’re looking to attract dedicated Festive Retail Assistants to work alongside our team for an eight-week period from; 11th November 2024 to 4th January 2025, working from 9.30am to 6pm. The on target earning potential for this role is £13.70 / per hour - comprising a base hourly rate of £11.50, plus a qualified estimate of £2.20 per hour in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. Working with us during the run up to Christmas and New Year is a fast-paced and fun adventure, with our whole team coming together to create the most magical experience for our guests. The retail arcade runs through the heart of the hotel, with 9 shops and a pop-up Christmas area you’ll be supporting the team selling hampers and vouchers to our guests whilst also providing a wonderful Festive wrapping service. With pieces sourced from Europe and beyond, the retail arcade is truly a unique Christmas shopping destination. This is your chance to be a part of that story. ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Taking great pride in selling our beautiful Gleneagles Festive Hampers, you’ll ensure they’re immaculately arranged and beautifully displayed organised on our Festive stand You’ll be creative and assist with the intricate wrapping and packaging of our guest purchases from across our 9 wide-ranging boutiques You’ll adapt into the role of Sales Assistant, flexibly supporting your colleagues and covering any of our boutiques when required Demonstrating your passion for all things retail, you’ll grow your product knowledge and share your enthusiasm with our guests, proactively assisting with all enquiries Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way The kind of person we're looking for: You’re a go-getter by nature, always proactive and willing to help, with a real understanding of what fantastic customer service looks like Organised and flexible, you have a great ability to prioritise in an ever-changing environment and you work great under pressure Proficient in using Point of Sale systems (POS), you also have experience in using back office systems such as Excel Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2024, our part-time employees can expect to receive around £2.20 in addition to their hourly rate If you are our next Festive Retail Assistant (Fixed Term Contract), please forward your most recent CV to us today INDO