We are seeking a highly motivated and experienced Senior Employee Services Administrator to join our dynamic Employee Services Team for a fixed-term period of 12 months. This is an exciting opportunity to contribute to the delivery of high-quality employment services while taking on a key role in various projects across the organisation. A secondment opportunity is also available for internal candidates interested in expanding their skill set.
As a Senior Employee Services Administrator, you will be responsible for managing the administration of Employee Services processes and systems in line with Trust policies. You will play an essential role in resolving queries, enhancing service delivery, and contributing to key project objectives. This position is ideal for a self-starter who enjoys problem-solving and has a passion for service improvement.
What We Can Offer You:
At WUTH, we value and support our staff in every aspect of their careers. Below are just a few of the benefits you will receive while working with us:
• 27 days annual leave+ public bank holidays (increasing to 33 days after 10 years of service)
• Annual personal development review and plan to support your career aspirations
• Access to a wide range oftraining coursesfor all staff
• NHS Pension
• NHS Discounts
• And a whole lot more!
Key Responsibilities:
• Service Delivery:Support the Employee Services Team in delivering high-quality, proactive services, ensuring deadlines are met, and service standards are upheld.
• System Administration:Oversee the administration of Employee Services systems, ensuring efficiency and accuracy in all processes.
• Query Resolution:Respond to and resolve queries from service users in a timely and professional manner, ensuring a high level of satisfaction.
• Workload Supervision:Provide day-to-day supervision of the team, allocate workloads effectively, and contribute to the generation of management information and reports.
• Service Development:Work independently, taking a proactive approach to problem-solving and service development, identifying opportunities for process improvement.
• Project Support:Contribute to the delivery of key employment services projects, ensuring objectives are met and work is carried out efficiently.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
For further information in relation to this post, please review the attached job description and person specification.
This advert closes on Monday 24 Feb 2025
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