Job Description
Tenancy Management Officer
Oxford
Temporary
Full Time
We are seeking an experiences and enthusiastic Tenancy Management Officer to join a team in Oxford on a full-time temporary ongoing basis. The Tenancy Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company.
Requirements
1. Previous experience in a similar role within Social Housing / property/ tenancy sustainment
2. In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
3. Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
4. Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
5. Good working knowledge of statistical analysis, and understanding of financial issues
6. Knowledge of the Welfare Benefit system
7. UK Driving License and Vehicle required
Role Expectations
8. Provide tenancy and void management of a patch of properties within Oxford, Kidlington and Abingdon
9. Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
10. Be a first point of contact for tenants and provide excellent customer service
11. Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
12. Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
13. Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
14. Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
15. Develop working relationships with colleagues, as well as key partners
16. Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered