Property Disrepair Officer
Location: Home based with travel to properties in South West England
Salary: £28,000-£32,000
Hours: Monday-Friday 40 hours per week 8.30am-5pm
Contract Type: Permanent
Our client, a leader in housing solutions, is seeking a Property Disrepair Officer for South West England. In this role, you will conduct investigations into property conditions after Service Users vacate, using findings and historical data to advise landlords/agents on repair responsibilities. You will also coordinate with the legal team on appropriate compensation offers.
Duties and Responsibilities:
* Prepare letters, emails, reports, and other documents.
* Conduct on-site investigations into disrepair issues.
* Handle inbound and outbound calls regarding internal and external disrepair and close-out enquiries.
* Draft emails and reports for review by your direct supervisor.
* Maintain daily records and manage electronic and physical filing of caseloads.
* Analyse and summarise documents.
* Support the administration and management of close-out workflows.
* Thrive in a fast-paced environment and contribute to team collaboration.
Required Skills:
* At least 2 years' experience in the property sector.
* Experience in a fast-paced team environment, managing competing priorities.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Skilled in handling high volumes of verbal and written requests.
* Experience managing situations with multiple parties and competing interests.
* Excellent written and spoken English.
* Solution-oriented with a strong understanding of property law in England and Wales.
* Able to work independently with minimal supervision.
* Strong administrative skills, including filing, system maintenance, and material preparation.
* Friendly and professional telephone manner with a positive attitude.
* Full, valid UK driving licence and car owner.
Benefits:
* 25 days annual leave plus bank holidays
* Health Membership
* Life cover
* 6-month probation period
* 4% employer and 4% employee pension contribution
* Laptop, phone, and other equipment as needed
* Employee Assistance Programme
* Referral scheme
The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check, in accordance with the responsibilities of the role.
Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.
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