Complaints Manager - Social Housing Repairs & MaintenanceBased in SloughPermanent, full time position£35-38k
We are working with a leading Social Housing contractor to recruit a proactive and experienced Complaints Manager to join their team in Slough. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Complaints Manager, you will oversee the complaints made for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
* Previous experience in social housing repairs and maintenance
* Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
* Experience driving customer service best practice and complaint resolution
* Strong people management skills
* Advanced IT Skills including planning software
* Ability to lead, influence and direct a team
* Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an i...