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Job Summary
An exciting opportunity in the Planned Investigation Unit. We are looking for a Clerical Officer to join our dynamic team of highly motivated individuals. The post is both interesting and varied and requires someone to show initiative and work as a member of a team. Applicants should have a responsible attitude and be able to demonstrate good communication skills, as regular liaison is required with patients, Trust personnel and the general public.
Plymouth Hospitals NHS Trust is an Equal Opportunities employer, and is actively working toward a smoke-free environment. Under the Trust's Green Commuter Strategy, onsite parking is restricted.
Main duties of the job
To provide a clerical service to the Planned Investigation Unit, and assist the nursing staff in the reception of patients and visitors to the unit. To assist in managing the PIU bookings to ensure that the space is maximised. To work in collaboration with staff in other areas of the Trust to facilitate a streamlined service for the patient.
Job Responsibilities
Bookings
* Establish the patient's hospital number, date of birth, priority, planned length of stay and criteria for a Planned Investigation Unit admission.
* Keep iPM up to date at all times.
* Be aware of sequences of any test packages, so as not to jeopardise any of the investigations.
* Liaise with departments to establish a date and time for planned procedures.
* Organise time and date prior to procedure for patients to attend a Pre-assessment clinic, adding the appointment on iPM.
* Phone patient to confirm the date and time of pre-assessment and planned procedure that is convenient for them.
* Ensure the bookings process is in accordance with guidance and policy.
* Ensure all appropriate information is given to the patient in advance of the procedure.
* Assist the Ward Manager in managing the Planned Investigation Unit waiting list to ensure waiting list targets are not exceeded.
* Action cancellations from patients.
Reception
* Greeting patients, relatives & visitors on arrival, issuing wristbands.
* Sort all post and ensure it is dealt with accurately on the day.
* Ensure iPMs/SALUS system is kept up to date.
* Ensure all GP Discharge Summaries are completed correctly and sent to the accurate General Practitioner.
* Organise transport as required ensuring patients are discharged in a timely manner.
* Attend, depart and outcome patients.
Notes
* Request case notes to be on the Unit four working days prior to the patient's planned admission.
* Accurately trace notes in and out of the Planned Investigation Unit on the iPM computer system.
* Collect notes from varying departments within the Hospital.
* Send all notes to coding in a timely manner to facilitate PBR.
* Filing.
General to All
* Answer the telephones in a timely polite manner, dealing with patient and relative enquiries.
* Be competent with the iPM computer system.
* Maintenance of case notes, including investigation reports.
* List notes in preparation for collection by the Coding Department.
* All administrators on the Planned Investigation Unit to be able to work within all areas (Bookings, Reception, Notes).
* Assist & teach new staff members regarding working arrangements, Trust policies and strategies.
* Ensure work is complete and followed through at the end of the shift.
* Requirement to exert physical effort when dealing with vast quantities of notes.
Person Specification
Knowledge & Experience
* Essential: Previous demonstrable clerical experience.
* Desirable: Demonstrable experience of working within a large clinical setting.
* Working proven knowledge of patient management systems.
Qualifications
* Essential: GCSE's 9-4 (A-C) in Maths & English or equivalent level/ equivalent demonstrable experience AND NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
Aptitude & Abilities
* Essential: Computer literate.
* Good communication skills.
Employer Details
Employer name: University Hospitals Plymouth NHS Trust
Address: Derriford Road, Plymouth, PL6 8DH
Employer's website: https://www.plymouthhospitals.nhs.uk/
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