Manufacturing Customer Service Support, Stroud
Client: Expert Employment
Location: Stroud, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 8ea2d5a84041
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
The Customer Service Representative is responsible for processing customer orders, handling shipment scheduling, performing necessary functions to meet customer requirements on a timely basis, and maintaining updated information for customers.
Responsibilities:
1. Coordinate orders and shipments between Manufacturing and customers.
2. Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service to customers.
3. Track and report delivery dates, anticipated delays, and conflicting terms of customer purchase orders to customers and sales staff.
4. Perform administrative functions supporting customer service functions and sales order entries.
5. Provide monthly status updates of open orders and follow up with customers and Production.
6. Maintain records of asset delivery progress and invoicing.
7. Interact with Production, Buyer, and Planner for follow-up of customer orders.
8. Resolve licensing issues received from customers and record in support database.
9. Maintain and improve the integrity of data in the SAP database.
10. Use the guiding principles and tools of the Manufacturing System to drive continuous improvement wherever applicable.
Additional Notes:
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Created on 26/04/2025 by TN United Kingdom
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