The Patient Care Coordinator works with both patients and Healthcare Professionals to ensure seamless, organised and effective care.
This role involves working closely with patients and healthcare providers, to facilitate communication, manage appointments, and support patient care plans.
Additionally, this position will support learning and development initiatives while ensuring adherence to CQC regulations.
Main Duties of the Job
1. Patient Liaison: Serve as the primary point of contact for patients, addressing their queries and concerns, and ensuring they understand their care plans.
2. Care Coordination: Coordinate patient appointments, referrals, and follow-up care, ensuring timely access to services and continuity of care. Supporting health care initiatives such as breast screening, bowel screening and vaccinations.
3. Communication: Facilitate effective communication between patients, healthcare providers, and external agencies to support integrated care delivery.
4. Record Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
5. Support Services: Assist patients in accessing support services, such as social care, mental health services, and community resources. Linking in with our Social Prescriber.
6. Quality Improvement: Participate in quality improvement initiatives to enhance patient care and service delivery.
7. Team Collaboration: Work collaboratively with healthcare teams to support patient-centred care and contribute to multidisciplinary meetings.
8. Reception: Help out on reception when needed, taking calls from patients and making appointments.
9. Coordinate the Patient Participation Group.
About Us
Ramsbottom Group Practice is a training practice based in the centre of Ramsbottom serving a practice population of approximately 8,300 patients.
We are a friendly team consisting of 3 Partners, 2 salaried GPs, a nursing team, along with our admin and reception team.
At Ramsbottom Practice, we pride ourselves on fostering a supportive and dynamic environment where every team member plays a vital role in delivering exceptional care and service to our patients.
We cultivate a welcoming and inclusive atmosphere where everyone feels valued and supported. Our open-door policy encourages open communication and the sharing of ideas, fostering a culture of innovation and continuous improvement. We celebrate our successes together and support each other through challenges, creating a strong sense of community and belonging.
We are committed to maintaining the highest standards of professionalism and integrity. Our work ethic is centred around patient-centred care, ensuring that we always put the needs and wellbeing of our patients first. We encourage a proactive approach to problem-solving and empower our team members to take initiative and make informed decisions.
Job Responsibilities
The full job description and person specification will be uploaded to support this advert. If you have any questions then please contact the surgery and speak with Annette Addison.
Person Specification
Qualifications
* Please see attached person specification.
* Please see attached person specification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr