Key responsibilities, person specification and benefits Do you want to work for a Global company with amazing benefits? 25 days annual leave (plus bank holidays) – Increasing with length of service Medicash - Employer contributions to medical treatments Company sick pay scheme – Post successful probation Employee Assistance programme – Available 24 hours a day, 7 days a week Enhanced Maternity & Paternity pay with qualifying length of service Salary sacrifice pension scheme Death in Service cover – x4 annual salary Employee benefits hub Internal training and promotion opportunities within the Coveris wider international network Free on-site parking Coveris is a leading international manufacturer of film, flexibles, labels and board packaging solutions. Together with our customers we develop attractive and easy to use packaging that protects and extends the shelf life of day-to-day consumer products including fresh produce, ambient foods, pet food, medical supplies, industrial and agricultural products. Through our high level technical know how, we help to reduce waste and constantly work on new high performance and sustainable packaging solutions Head quartered in Vienna, Austria, Coveris operates from facilities in Austria, Egypt, France, Germany, Hungary and the United Kingdom. To maximise the service levels given to each customer by internally managing their account and being the first point of contact for the customer. To be a key communicator between the customer and Coveris to ensure both interests are satisfied. To provide a high level of customer care, by ensuring all enquiries are responded to in an efficient, professional and timely manner. To manage an order from beginning to end and be a touch point for all departments within Coveris. · Be the main contact for customers on a day to day basis (Internal account coordinator) · Supporting colleagues at other sites with work sub-contracted to our plant · Receiving, understanding and processing orders, order saving /checking, booking call offs and sending confirmations · Action morning reports daily to ensure deliveries are on time and updating the customer where applicable to manage expectations · Credits / Invoice queries to be dealt with within set time scales, investigation and raising the necessary paperwork · Item creation new / similar product setup / checking. Using information provided by external sales where applicable · Manage customer stock and forecasts via weekly communication and running stock sheets / order books · To follow customer SLA’s and challenge / provide feedback to the site / Sale Manager · Aged stock management – Managing stock levels, clearing stock and highlighting and slow moving stock, to ensure KPI targets are met · Provide sales information / data as and when required from internal and external contacts · Studio tracker maintenance and launch management to ensure delivery for launch in store · Artwork approvals and obtaining plate PO’s ensure the process is followed effectively and timely · Manage organic account growth through proactive customer contact calls · Communicate to the customers as and when applicable, shutdowns, bank holidays, lead times etc · Attend customer visits where required / requested with External Sales / Customer Service Manager · Ensure regular account reviews are held with the External Sales Managers / Customers · Complaint handling – Ensure complaints are managed through to close off and communication with the customer internal / external · Upselling / negotiation – i.e. sell aged stock, increase the order quantity, additional carriage, production overs, full pallets, pallet storage costs etc · Co-ordination of customer requests i.e. specification, certificates, questionnaires etc · Feedback any intelligence gathered to the business from customers · Housekeeping - System, version control, plate disposals, CRM folders, order saving, filing, emails · Invoicing / checking as and when required · Using multiple systems available to gather information · Interacting with a range of departments on a daily basis · Any additional duties deemed necessary to carry out your role Person Specification - Who you need to be: · Extremely high levels of attention to detail · Strong ability able to under take multiple tasks at any given time · Able to work to tight / strict deadlines / working under pressure · Build, develop & maintain strong customer relationships · High level of Product /Technical /Industry knowledge · Organised with excellent time management skills · Commercial awareness · Well developed communication skills; both written and verbal · Ability to gather information in a timely manner · Persuasive · Adaptability to change · Resilient · Strong Negotiations Skills · Team player · Self- motivated and driven · Pro-active · Professional · Good understanding and ability to use a range of Excel & Microsoft packages