Employer Liverpool University Hospitals NHS Foundation Trust
Employer type NHS
Site UHLG all sites
Town Liverpool
Salary £46,148 - £52,809 per annum. Annex 21 terms and conditions apply
Salary period Yearly
Closing 09/03/2025 23:59
Band 7
Job overview
As Retail Manager, you will be responsible for the strategic and day-to-day management of our retail operations. This includes leading a team to optimize performance, ensuring profitability, and maintaining compliance with NHS guidelines and operational standards. You will work closely with stakeholders, contractors, and suppliers to deliver a retail portfolio that supports the needs of patients, visitors, and staff.
Your role will encompass budget management, stock control, staff training, and customer service excellence. With a focus on innovation, you will identify opportunities for improvement, implement sustainable practices, and contribute to creating a welcoming and efficient retail environment.
The ideal candidate will have a strong background in retail management, with proven experience in overseeing multiple outlets. You should be commercially astute, highly organized, and adept at managing teams in a fast-paced, customer-focused environment. A commitment to enhancing the overall experience of the Trust’s retail facilities and aligning with the NHS’s core mission will be integral to your success.
Main duties of the job
To be responsible for the running, organisation and development of the Catering Department at Liverpool University Hospitals. This involves patient feeding on Aintree site and the running of retail units across LUHFT that is currently 16 units across 5 sites. To delegate tasks to lower grade staff, ensuring there are robust monitoring systems in place to ensure that targets are achieved.
To deputise for the facilities manager in their absence.
To continuously review and facilitate development of the services to ensure that the department is offering a first-class service to all stakeholders.
Be responsible in identifying issues and implementation of effective solutions to problems. Producing reports, SOPs, and policies as required. Marketing the service and give advice to other health care professionals whether within the Trust or from other organisations on Catering and associated areas.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Detailed job description and main responsibilities
To identify the need for, create and implement systems, SOPs, and policies.
Implement and manage monitoring systems.
HACCP - utilising outside agencies and other departments within the Trust to create a robust HACCP policy which can be utilised if the need arises in a court of law.
Health and safety - responsible for ensuring compliance with relevant Health and Safety regulations, National and local policies on health and safety, risk assessments and COSHH.
Attend Trust and external meetings as the catering representation.
Arrange and facilitate meetings.
Communications - establish two-way communication either face to face, teams, telephone or email to notify other departments and areas of changes.
Procurement - suppliers - responsible for the purchasing of all goods and services within the departments. Creating product specifications. Working with procurement and outside buying agencies to ensure that the department is compliant with SFIs and Government Buying Guidelines.
Person specification
Qualifications
* Recognised management qualification degree level or equivalent experience
* Level 4 Food Safety qualification
* Training certificate or equivalent experience
* Recognised health and safety certification at management level e.g. Level 3 NCRQ Health and Safety for managers
Experience
* Experience of previous catering management within large institutional environment
* Experience within catering retail sector at management level
* Technical knowledge of catering services provided to a hospital environment
* A thorough knowledge and understanding of financial and budgetary control
* Dietary training, knowledge of special diets and allergens
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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