SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
We are recruiting for a Client Coordinator to join our Nestle team in York.
We are looking for an established candidate with a proven track record within a client facing environment. Ideally you will have strong administration and organisational skills and will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This position is focused on client services and client support.
This role can be worked on a hybrid basis.
JOB RESPONSIBILITIES
You will be working with a client where you will provide a unique service, as part of the client services team responsible for the communication of technical information for the purpose of creating new and existing product packaging.
Responsibilities will include but not be limited to:
1. Liaising daily with the Product Launch and Change team.
2. Interacting with the Artwork Production and QC team.
3. Entering client information into the Product Lifecycle Management system.
4. Communicating job progress and answering customer queries by telephone and email.
5. Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
6. Producing electronic certificates, reports, and invoices in an accurate and timely manner.
7. Contributing to credit control activities as required.
8. Liaising with and supporting the Global sales and marketing managers as required.
9. Booking in and sending out of samples.
10. Participating in team meetings and following through actions/projects.
11. Contributing to the upkeep and improvement of office processes and procedures.
SKILLS
The Successful Candidate Must Have The Following Skills
1. Enjoy working as part of a team.
2. Knowledge of print processes.
3. Ability to communicate with staff and clients at all levels.
4. Good IT skills including MS Word, Excel, and Outlook as you will be responsible for amending excel spreadsheets.
5. Good literacy and numeracy skills as you will be producing reports and documents.
6. Ability to work under pressure and determine and organise priorities, with minimal supervision.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
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