Role
We have an opportunity for a Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide on- going support for the team.
Key Responsibilities
1. Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
2. Using company systems to process orders adequately in order to invoice clients
3. Updating the system with all interactions with residents
4. Processing supervisory or trade reports to determine action required to resolve repairs
5. Resolution of minor complaints at call level
6. Maintain logs and monitor variation request.
7. Maintain and action emails from contract mailboxes.
8. Answering payment queries of both sub contract and client.
9. Working with Supervisors and trades people to organise and schedule work
10. Ordering equipment needed for the operatives job
11. Keeping all activity logged and up-to-date in an accurate manner.
12. Liaising with staff at customer sites keeping them up-to-date with progress information.
13. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
Requirements
14. Previous experience in an administrator role (Desirable)
15. Excellent communication skills both verbal and written.
16. Ability to prioritize and meet tight deadlines.
Other Key Information
17. Working hours 8am-5pm Monday-Friday
Benefits
18. 22 days annual leave which increases with length of service
19. Pension
20. Perkbox rewards
21. Long service rewards
22. Volunteering days