Main area: Administrative and Clerical
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 22.5 hours per week (Set days of Tuesday, Wednesday and Fridays 08:00-16:00)
Job ref: 223-WCG-905
Employer: The Shrewsbury and Telford Hospital NHS Trust
Employer type: NHS
Site: The Princess Royal Hospital
Town: Telford
Salary: £23,615 per annum/ pro rata
Salary period: Yearly
Closing: 26/11/2024 23:59
Job overview
An exciting opportunity has arisen to join our dynamic team within Gynaecology Ward at The Princess Royal Hospital, Telford.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this demanding role. Duties will include answering the telephone, filing, using the new care flow system and booking appointments; therefore, a good telephone manner, confidence, and a positive helpful manner is essential.
The post holder will be expected to provide clerical, administrative and information technology help to medical, nursing and other staff in relation to the patients being cared for within the Unit.
Training will be provided for the successful candidate.
Main duties of the job
* Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Ensure records are sent from the ward correctly compiled and completed following patient discharge.
* Report identified maintenance defects to engineers, completing appropriate paperwork.
Working for our organisation
You will be part of a group of employees which comprises doctors, nursing staff, support staff and clerical/administrative staff.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Person specification
Experience
* Basic Computer Skills
* Customer Care Experience
Knowledge
* Evidence of effective verbal, face-to-face/telephone, non-verbal, and written communication skills.
* Knowledge of hospital administration system.
Qualifications
* Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration.
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.
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