Belmont Recruitment are currently looking for skilled Customer Service Advisors to join Liverpool City Council on an initial 3-6 month temporary contract. This is a full-time role working 35 hours per week, Monday to Friday.
Key Responsibilities:
1. Handle customer enquiries, complaints, and service requests professionally.
2. Deliver first-contact resolution and maintain high customer service standards.
3. Use ICT systems effectively to manage records and process information.
4. Promote a positive image of Liverpool City Council and its services.
5. Work flexibly as part of the Careline team, ensuring responsive and efficient service delivery.
What We're Looking For:
1. Strong communication and problem-solving skills.
2. Experience in a customer service role, ideally within a contact centre or public sector.
3. Ability to use IT systems to manage and process customer requests.
4. A proactive, team-oriented approach to service delivery.
If this role would be of interest to you, please apply with an up to date CV as soon as possible.
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