Job Description: Reception Night Porter Location : St Christopher's Inn Hostel Position : Night Porter (Full Time) Reports to : Reception Manager / Night Supervisor Hours : Night Shift (12:00 AM – 8:00 AM) 5 days/week Overview: The Night Porter at St Christopher’s Inn Hostel will oversee hostel operations during the night shift, ensuring guest safety, cleanliness, and overall satisfaction. In addition to standard reception duties, the role involves assisting with breakfast setup, cleaning bathrooms, and supporting the bar team in closing the bar. The Night Porter will be expected to handle guest check-ins and check-outs, provide excellent customer service, and maintain a secure and welcoming environment. Key Responsibilities: Guest Check-In/Check-Out Assist guests arriving late or early, managing check-ins and check-outs as required. Provide information about hostel facilities, local attractions, and safety protocols. Ensure that all guest details are accurately entered into the system. Security and Safety Monitor the hostel’s security throughout the night, ensuring all entry points are secure. Respond promptly to any emergencies or incidents, following established safety procedures. Regularly patrol common areas and rooms to ensure the safety and comfort of guests. Assisting Bar Staff Support bar staff in closing the bar at night, including clearing and cleaning the area, ensuring all tasks are completed to a high standard. Monitor guests in the bar area and ensure the environment remains friendly and respectful. Handle any late-night guest requests or concerns related to hostel services. Breakfast Setup Begin preparations for breakfast service, including setting up the dining area and arranging food and beverages. Ensure all breakfast supplies are replenished and ready for guests by the designated time. Cleaning and Maintenance Clean and sanitize hostel bathrooms and common areas, ensuring they are presentable for guests. Tidy up the reception area and any other spaces as needed. Report any maintenance issues to management and assist with minor repairs or adjustments. Guest Support Handle any guest inquiries, complaints, or requests in a courteous and professional manner. Provide assistance with room keys, bedding, or other hostel services. Ensure guests have all necessary information to enjoy their stay comfortably. Administration and Reporting Complete end-of-night reports, documenting any issues, maintenance requests, or important guest information. Maintain accurate logs of check-ins, check-outs, and financial transactions. General Assistance Perform other duties as needed, including assisting with hostel operations and guest-related tasks as requested by management. Skills and Qualifications: Experience : Previous experience in hospitality, customer service, or a similar role is preferred, but not required. Training will be provided. Communication : Strong communication skills, both verbal and written, with the ability to interact with guests and staff professionally. Problem-Solving : Ability to manage challenging situations and provide solutions in a calm and efficient manner. Attention to Detail : High standards for cleanliness and safety, ensuring a pleasant environment for guests. Physical Stamina : Ability to handle physical tasks, including cleaning and lifting, as part of the nightly duties. IT Skills : Comfortable using basic computer systems. Personal Attributes: A friendly, approachable demeanor with a strong customer service mindset. Ability to work independently and take initiative during quiet and busy periods. Flexible and willing to take on a variety of tasks as part of the team. Reliable, responsible, and trustworthy with a focus on safety and guest satisfaction. Why Work at St Christopher’s Inn Hostel? Work in a lively, international environment with guests from around the world. Join a supportive team with opportunities for growth and development. Enjoy staff benefits such as discounts, social events, and more. If you’re looking for a dynamic and hands-on role that allows you to interact with guests, support the bar team, and ensure a clean and secure environment throughout the night, this Night Porter position at St Christopher’s Inn Hostel is the perfect opportunity for you