Job Description Accountable to: Senior Receptionist, Practice Manager, Doctor in charge of Personnel Job Summary: The receptionist is responsible for dealing with all matters concerning the non-medical care of patients, either on the Surgery premises or via the telephone Responsibilities Reception Duties Greeting & Directing patients and other visitors to the surgery Making appointments and giving out appointment cards Accepting & handing out prescriptions, letters, completed forms, specimen bottles etc. Dealing with requests for visits and information Registering new patients, temporary patients, emergency patients and those requiring immediate treatment Telephone Duties Making appointments Dealing with requests for visits and recording them on the computer Taking messages for doctors and nurses and recording them on the computer Telephoning hospitals for test results and to make appointments Ordering of ambulances, both routine & emergency General Filing of Medical Records, letters and test results (Mail Manager) Repeat Prescriptions Contacting patients who need to be seen regarding test results, hospital letters or for medication review Sorting & improving medical records and renewing envelopes where necessary Entering patient information and/or treatment on to the computer Clearing Doctors desks of prescriptions and Sick Notes and ensuring they are locked away Keeping waiting room and reception tidy Showing a pleasant and cheerful manner to patients at all times Ensure total confidentiality in that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant Such other duties as requested by the Practice Manager or as agreed with Doctors