Nestled in the heart of Portrush on Northern Ireland’s stunning Causeway Coast, the Marine and Lawn - Adelphi Hotel will be opening its doors in April 2025, offering a luxurious retreat with elegant design, and world-class hospitality. There has never been a more exciting time to join the newly renovated Portrush Adelphi Hotel as we embark on a new journey under the Marine and Lawn Portfolio of Hotels and Resorts. The Opportunity As the Reception Supervisor, you will play a key role in ensuring the seamless operation of our Reception, contributing to an outstanding guest journey from a warm welcome to a fond farewell. You will work closely with the Reception Manager to maintain our high standards of service and assist in managing the Reception team. The successful candidate will be responsible for: Overseeing daily Reception operations to ensure smooth and efficient service. Welcoming and assisting guests with a professional, friendly and can do attitude. Supervising and mentoring the front desk team to uphold our first-class hospitality standards. Managing guest inquiries, reservations, and complaints promptly and effectively. Ensuring accurate billing and cashiering procedures across the Reception team. Assisting the Reception Manager with scheduling, training, and performance management. Monitoring and maintaining the presentation of the Reception area. Duty Manager responsibilities. What we are looking for Experience in a similar front office role, ideally within a hospitality environment. Exceptional communication and interpersonal skills. Strong leadership abilities and the confidence to supervise a team. A passion for delivering memorable guest experiences. Excellent problem-solving skills and attention to detail. Proficiency in using hotel management systems (training provided if necessary however Opera experience would be advantageous). The Perks When you join us, you’ll benefit from: Opportunities for career progression within the hospitality industry. Competitive salary and benefits package. A chance to work in a beautiful seaside location. The opportunity to be part of creating an exceptional guest experience, working with a talented team of hospitality professionals. Staff meals, uniform, and ongoing opportunities for training and professional development. Discounts on stays and dining experiences for you and your family. Enrolment in pension from Day 1 for all eligible team members. Incentive schemes. Team Celebrations. Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.