Job Description - Communications & Engagement Manager – E2E Insurance Transformation – 18-month FTC
Job Number:
12002545D20250224
Location: London, UK
The Communications team plays an integral role in enhancing and reinforcing the AXA and AXA XL brand and reputation – externally through media, partner, and customer engagement, and internally through our people. As a high-performing, results-driven team with robust internal and external networks and relationships, our work has meaningful impact in creating awareness, increasing our profile, and driving the business.
The purpose of this role is to develop and deliver the internal communications and engagement strategy and plan covering the lifecycle of the E2E Insurance Transformation programme, working closely with the Global Head of E2E Insurance Transformation and the Head of Internal Communications.
What will your essential responsibilities include?
1. Working closely with the Change Management Lead, Key E2E stakeholders, and Head of Internal Communications, lead and execute all E2E Insurance Transformation communications – internally and externally. Build and maintain internal engagement and support a clear understanding of the programme objectives, serving as a trusted advisor to the E2E Insurance Transformation team.
2. Plan, write and manage engaging internal communications and campaigns across a variety of channels and platforms: intranet, email, video, Microsoft Teams, Town Halls, and so on.
3. Ensure consistency, alignment, and engagement on E2E Insurance Transformation throughout AXA XL.
4. Measure and analyse the effectiveness of the programme communications using metrics and develop insights to support the strategy, planning and delivery of continuous improvement.
You will report to the Head of Internal Communications.
We’re looking for someone who has these abilities and skills:
1. First class communications skills – written, verbal and presenting.
2. A Bachelor’s degree or equivalent qualification obtained preferably in communications, media, or languages.
3. Extensive experience in a change/transformation communications role.
4. Good track record of successfully creating and implementing a project communications plan.
5. Highly organised, with expertise in content, audience, channel and measurement management, taxonomy, and processes.
6. Adept at stakeholder management within a complex, matrixed organization.
7. Good project and time management, detail-focused, with keen critical thinking and problem-solving skills.
8. A self-motivated, enthusiastic individual who takes pride in their work.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
AXA XL is an Equal Opportunity Employer.
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