Integrated Urgent Care (IUC) Clinical Duty Manager
NHS AfC: Band 7
Job Overview
Remote Care Integrated Urgent Care (IUC) Clinical Duty Manager
Patients are at the heart of what we do, and we have an exciting opportunity to join our current team of Clinical Duty Managers.
We have opportunities at our Wakefield and Rotherham Call Centre with a requirement for cross-site working when needed. We offer full and part-time opportunities, working on rota patterns to be discussed at the interview stage.
Reporting to the IUC (NHS111) Quality and Governance Manager, you will be responsible for:
1. Ensuring the effective and efficient use of available resources (clinical and non-clinical) to deliver operational performance standards and quality measures for the IUC contact centres.
2. Providing professional safe and effective clinical supervision of a team of clinicians based within the IUC contact centres.
3. Supervising and managing the clinical elements in the contact centres and providing clinical expertise by offering assessment, advice, and information according to clinical protocols.
4. Providing support to the IUC Operational Duty Managers and Call Centre Managers in the clinical day-to-day running of the IUC contact centres.
5. Contributing to the delivery of a clinically focused organization by effectively managing, on a 24-hour basis, the Contact Centres and working closely with the Clinical Duty Managers in our Emergency Operations Centre.
Main Duties of the Job
As a Clinical Duty Manager, you will be accountable for the effective leadership and management of the clinical delivery of integrated urgent care for Yorkshire Ambulance Service. You will make clinical and management decisions that are proportionate and necessary to ensure the safe provision of high-quality clinical care to the patients of Yorkshire. You will also be responsible for delivering both the operational and strategic objectives of the Trust.
Working for Our Organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline, and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits, and flexible working including hybrid working.
Benefits
* Flexible working including part-time hours, job shares, and flexible hours, agile working (role dependent).
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* NHS Discounts including shops, restaurants, gyms, etc.
* Car lease and other salary sacrifice schemes (salary dependent).
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression, and ongoing development.
* Well-respected, committed, and supported staff networks for our workforce.
Detailed Job Description and Main Responsibilities
Behaviors within the role will be as important as results, and it is essential for the Clinical Duty Manager to be flexible in approach to managing the day-to-day running of a busy IUC environment, ensuring that the service is best set to meet the needs of patients.
Clinical Duty Managers undertake the role of tactical management in line with JESIP principles, managing any major/critical incidents that occur in conjunction with strategic commanders and Senior Management teams, always taking responsibility for communications relating to the incident.
Assisting in the achievement of national and local performance targets and quality standards for the Contact Centre and the direct line management and development responsibility for staff within the IUC Contact Centres.
Person Specification
Qualifications / Knowledge
* HCPC registered paramedic or NMC Level 1 registered nurse with at least two years clinical experience.
* Evidence of Continuing Professional Development.
* Proven leadership and team management skills with the ability to set clear standards, empower, and delegate.
* Ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions.
* Able to make critical decisions quickly and rationally based on complex information and the need for action based on options available.
* Understands the concepts of negotiation and can apply tactics to negotiations to achieve satisfactory outcomes.
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
As an inclusive organisation, we welcome applicants irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including those with lived experience from Black, Asian and minority ethnic backgrounds, the LGBT+ community, those with caring responsibilities, and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
Please note the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment.
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address provided at the time of the application. It is important, therefore, that you read your emails regularly and respond as necessary.
The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values. The use of Artificial Intelligence (AI) in applications is monitored, and candidates are required to declare on their application if AI has been used before submitting.
Our values underpin everything we do and how we do it: Kindness, Respect, Teamwork, Improvement.
Employer Certification / Accreditation Badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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