Job summary The Safe and Effective Care Lead will provide expert leadership in clinical quality management, patient safety, patient experience, and clinical effectiveness across Nimbuscares clinical services. The role involves ensuring compliance with national and local policies, conducting audits, and meeting regulatory requirements related to clinical quality performance. The post holder will facilitate access to reliable clinical quality information, promote improved clinical standards, and enhance patient experiences. Additionally, the role includes coordinating risk management and ensuring effective clinical governance systems aligned with Nimbuscares standards. Main duties of the job Clinical Leadership: Provide clear, visible leadership and support for Nimbuscares clinical contracts. Collaborate with the Associate Director of Governance to ensure the delivery of high-quality, safe, and effective care. Lead the risk management process and foster a culture of appropriate risk escalation. Ensure compliance with local, regional, and national standards and access targets Service Development and Improvement: Identify trends and opportunities for service improvement related to patient safety and experience. Develop and coordinate policies and processes to ensure ongoing compliance with regulatory bodies (e.g., CQC, NHSE/I, CCG). Work with Operational Service Managers to identify and address areas for service improvement, including capacity and demand. Monitor and report on the implementation of improvement plans following assessments. Clinical Governance and Compliance: Implement and embed Nimbuscares Patient Safety Incident Response Plan and the Patient Safety Incident Response Framework. Ensure effective systems of internal control and clinical governance. Coordinate regular audits and reviews of clinical practices with Nimbuscares audit team. Prepare Nimbuscare Services for peer reviews and other inspections About us Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint. Who are we We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust. We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality. We are part of the system, and we are here to stay. Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences. As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview. Please note Nimbuscare does not hold a license to sponsor any visa applications and we are unable to provide any advice about visas Date posted 28 October 2024 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number B0260-24-0099 Job locations Acomb Garth Community Care Centre 2 Oak Rise Acomb York YO24 4LG Job description Job responsibilities Position Title: Safe and Effective Care Lead Pay: Depending on experience Department/Service: Nimbuscare Clinical Services Reports To: Associate Director of Governance Accountable To: Director of Urgent Care Professionally Accountable To: Associate Director of Governance The Safe and Effective Care Lead will provide expert leadership in clinical quality management, patient safety, patient experience, and clinical effectiveness across Nimbuscares clinical services. The role involves ensuring compliance with national and local policies, conducting audits, and meeting regulatory requirements related to clinical quality performance. The post holder will facilitate access to reliable clinical quality information, promote improved clinical standards, and enhance patient experiences. Additionally, the role includes coordinating risk management and ensuring effective clinical governance systems aligned with Nimbuscares standards. Clinical Leadership: Provide clear, visible leadership and support for Nimbuscares clinical contracts. Collaborate with the Associate Director of Governance to ensure the delivery of high-quality, safe, and effective care. Lead the risk management process and foster a culture of appropriate risk escalation. Ensure compliance with local, regional, and national standards and access targets Service Development and Improvement: Identify trends and opportunities for service improvement related to patient safety and experience. Develop and coordinate policies and processes to ensure ongoing compliance with regulatory bodies (e.g., CQC, NHSE/I, CCG). Work with Operational Service Managers to identify and address areas for service improvement, including capacity and demand. Monitor and report on the implementation of improvement plans following assessments. Team Management and Collaboration: Manage and support administrative staff. Foster a collaborative and supportive team environment. Effectively communicate information to ensure awareness of service priorities and objectives. Clinical Governance and Compliance: Implement and embed Nimbuscares Patient Safety Incident Response Plan and the Patient Safety Incident Response Framework. Ensure effective systems of internal control and clinical governance. Coordinate regular audits and reviews of clinical practices with Nimbuscares audit team. Prepare Nimbuscare Services for peer reviews and other inspections. Education and Training: Collaborate with the Education by Nimbuscare team to promote continuous professional development and lifelong learning. Work with the Associate Director of Governance to develop and implement training programmes for allied health professionals and clinical staff. Completion of all mandatory and essential to role training. Patient Engagement and Experience: Utilise patient feedback to drive service improvements. Collaborate with Nimbuscares Patient Liaison Team to address patient concerns and complaints promptly. Ensure patients are treated with dignity, respect, and compassion. Provide support during patient safety incidents. Administrative Responsibilities: Ensure high standards of work output. Prepare performance reports for relevant meetings. Provide administrative support for meetings and events. Play a key role in Rapid Review meetings and incident management. Assist with risk assessments and mitigation, ensuring they reflect the current risk status. Support the Associate Director of Governance and Quality Compliance. Job description Job responsibilities Position Title: Safe and Effective Care Lead Pay: Depending on experience Department/Service: Nimbuscare Clinical Services Reports To: Associate Director of Governance Accountable To: Director of Urgent Care Professionally Accountable To: Associate Director of Governance The Safe and Effective Care Lead will provide expert leadership in clinical quality management, patient safety, patient experience, and clinical effectiveness across Nimbuscares clinical services. The role involves ensuring compliance with national and local policies, conducting audits, and meeting regulatory requirements related to clinical quality performance. The post holder will facilitate access to reliable clinical quality information, promote improved clinical standards, and enhance patient experiences. Additionally, the role includes coordinating risk management and ensuring effective clinical governance systems aligned with Nimbuscares standards. Clinical Leadership: Provide clear, visible leadership and support for Nimbuscares clinical contracts. Collaborate with the Associate Director of Governance to ensure the delivery of high-quality, safe, and effective care. Lead the risk management process and foster a culture of appropriate risk escalation. Ensure compliance with local, regional, and national standards and access targets Service Development and Improvement: Identify trends and opportunities for service improvement related to patient safety and experience. Develop and coordinate policies and processes to ensure ongoing compliance with regulatory bodies (e.g., CQC, NHSE/I, CCG). Work with Operational Service Managers to identify and address areas for service improvement, including capacity and demand. Monitor and report on the implementation of improvement plans following assessments. Team Management and Collaboration: Manage and support administrative staff. Foster a collaborative and supportive team environment. Effectively communicate information to ensure awareness of service priorities and objectives. Clinical Governance and Compliance: Implement and embed Nimbuscares Patient Safety Incident Response Plan and the Patient Safety Incident Response Framework. Ensure effective systems of internal control and clinical governance. Coordinate regular audits and reviews of clinical practices with Nimbuscares audit team. Prepare Nimbuscare Services for peer reviews and other inspections. Education and Training: Collaborate with the Education by Nimbuscare team to promote continuous professional development and lifelong learning. Work with the Associate Director of Governance to develop and implement training programmes for allied health professionals and clinical staff. Completion of all mandatory and essential to role training. Patient Engagement and Experience: Utilise patient feedback to drive service improvements. Collaborate with Nimbuscares Patient Liaison Team to address patient concerns and complaints promptly. Ensure patients are treated with dignity, respect, and compassion. Provide support during patient safety incidents. Administrative Responsibilities: Ensure high standards of work output. Prepare performance reports for relevant meetings. Provide administrative support for meetings and events. Play a key role in Rapid Review meetings and incident management. Assist with risk assessments and mitigation, ensuring they reflect the current risk status. Support the Associate Director of Governance and Quality Compliance. Person Specification Personal Attributes Essential Patient-centred with a commitment to excellence. Proactive in improving services with a positive approach. Flexible and supportive in team settings. Demonstrates respect, care, and enthusiasm. Maintains high standards of diplomacy and confidentiality. Capable of working autonomously and collaboratively. Qualifications Essential Significant senior-level experience in a complex organisation Masters degree or equivalent in a relevant field or willingness to pursue one within the first year of appointment. Evidence of ongoing professional development in relevant fields. Desirable Previous NHS management experience. Professional qualifications in Patient Safety, Patient Experience, Clinical Effectiveness, Risk Management, or Leadership. Experience with risk management software. Clinical qualification with current registration (e.g., NMC, HPC). Awareness and training in PSIRF (Patient Safety Incident Response Framework). Knowledge of human factors and its application. Knowledge and Skills Essential In-depth understanding and application of clinical and corporate governance. Knowledge of relevant national policies related to quality domains. Excellent communication, negotiation, and influencing skills. Ability to prepare high-quality written reports and disseminate information. Strong organisational skills with the capability to manage a workload with minimal supervision. Desirable Awareness of current NHS issues and priorities. Leadership and team-building skills. Other Essential Adherence to Nimbuscares policies and procedures. Compliance with Health & Safety regulations. Maintain confidentiality in line with Nimbuscare policies. Support equality and diversity. Actively engage in safeguarding children and adults according to Nimbuscare guidelines. Person Specification Personal Attributes Essential Patient-centred with a commitment to excellence. Proactive in improving services with a positive approach. Flexible and supportive in team settings. Demonstrates respect, care, and enthusiasm. Maintains high standards of diplomacy and confidentiality. Capable of working autonomously and collaboratively. Qualifications Essential Significant senior-level experience in a complex organisation Masters degree or equivalent in a relevant field or willingness to pursue one within the first year of appointment. Evidence of ongoing professional development in relevant fields. Desirable Previous NHS management experience. Professional qualifications in Patient Safety, Patient Experience, Clinical Effectiveness, Risk Management, or Leadership. Experience with risk management software. Clinical qualification with current registration (e.g., NMC, HPC). Awareness and training in PSIRF (Patient Safety Incident Response Framework). Knowledge of human factors and its application. Knowledge and Skills Essential In-depth understanding and application of clinical and corporate governance. Knowledge of relevant national policies related to quality domains. Excellent communication, negotiation, and influencing skills. Ability to prepare high-quality written reports and disseminate information. Strong organisational skills with the capability to manage a workload with minimal supervision. Desirable Awareness of current NHS issues and priorities. Leadership and team-building skills. Other Essential Adherence to Nimbuscares policies and procedures. Compliance with Health & Safety regulations. Maintain confidentiality in line with Nimbuscare policies. Support equality and diversity. Actively engage in safeguarding children and adults according to Nimbuscare guidelines. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nimbuscare Ltd Address Acomb Garth Community Care Centre 2 Oak Rise Acomb York YO24 4LG Employer's website https://www.primarycareyork.nhs.uk/ (Opens in a new tab)