The gig for the Assistant Store Manager in our Chester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Main duties will include:
1. Assisting the Retail Store Manager with the day-to-day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping.
2. Selling Dr. Martens product, providing excellent service to customers and driving sales performance of the wider team to meet/exceed store KPI’s.
3. Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store.
4. Training, developing, and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop).
5. Efficient operations and enhancing customer experience.
6. Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures).
7. Acting as key holder and assuming full responsibility for the store in Manager’s absence.
Essential requirements are:
1. Similar experience in an Assistant Manager or Supervisor role (within a fashion/lifestyle brand would be preferable).
2. Experience of coaching, developing, and mentoring a retail team (including dealing with performance issues).
3. Sales oriented and able to drive others to achieve store goals and objectives.
4. Will drive accountability and high-level customer service among staff and will support delivery of key store KPIs.
5. Excellent communication skills.
6. Numeracy & literacy skills.
7. Good I.T skills – experience of using Internet, Email, Social media applications, Excel, and EPOS till point systems.
8. Back of house administration (e.g. rotas, banking).
9. Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
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