Job Description
1. Be responsive to changes in the schedule and liaise with relevant team members.
2. Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
3. Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
4. Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
5. Be part of the on-call rota
6. Ensure confidentiality is maintained and always respected as per GDPR.
7. Always adhere to company policies and procedures
8. Care Reviews with customers
9. Care plans for new customers
10. Updating care plans on the system
11. Adding tasks to the app
12. Adding medication to the app
13. Reading the care notes on the app on a weekly basis and actioning any concerns. (Auditing)
14. Ensuring in house customer files are up to date / created.
15. Supervision with staff when the manager is not around.
16. Notes being kept on people planer for every call coming in either staff or service user.
17. Spot checks of the senior members of staff.
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.