Skills:
* CRM WEB UI.
* Strong experience in Configuring and Customizing key concepts of SAP CRM, including Sales, Services, and Marketing Modules.
* Experience in Data Exchange between ERP back end and SAP CRM, including middleware in BDOCs and handling failed IDOCs independently.
* Strong understanding of integration points between SAP CRM and other SAP modules and experience with Web Services, BAPI & SAP PI.
* Configuring and maintaining Organization Structure and Territories.
* Configuring workflows and approval process.
* Extensively worked on SAP CRM WRICEF Objects.
The role includes the following responsibilities:
* Design and orchestrate the platform for user-centric services implementing the latest technologies in SAP’s business system landscapes.
* Collaborate with all stakeholders (LoBs, application teams, Infrastructure Services, Cloud Platform Services) involved in service operations.
* Regular alignment with our international teams.
* Plan and coordinate maintenance activities within the system landscapes.
* Review and optimize the performance of the systems.
* Monitor OLA and SLA compliance for the systems.
* Provide capacity management to ensure the stability of the service.
* Ensure adherence to security policies and standards.
* Reporting of the Service in scope on a global level.
* Provide consulting in case technical advice is required.
* Coordinate activities with Service Providers.
* Contribute/lead/consult internal implementation projects from a system landscape perspective.
Skills to be evaluated on:
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