Job summary We require full/part-time Patient Services Advisors to work in our busy reception department at Husbands Bosworth Medical Centre. Candidates must have previous experience in a similar role and be able to demonstrate excellent telephone manner and customer service skills, plus the ability to work as part of a team. Main duties of the job Duties include managing patient telephone calls, responding to enquiries and carrying out a variety of administrative tasks. Applicants will have: Experience in a busy customer facing environment Excellent telephone manner Excellent written and verbal communication Highly organised, methodical and logical Positive and proactive approach to work Confident on the telephone English and Maths GCSE pass or equivalent About us Our team of Receptionists and Patient Services Advisors are the first point of contact when patients call the surgery. It is a busy department overseen by Supervisors and Reception Managers who are always on hand to advise and help when needed. The team aim to provide a high quality, professional reception and administrative service to the patients, doctors, colleagues and all health service professionals. Date posted 21 October 2024 Pay scheme Other Salary £10.94 to £11.56 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A1377-24-0031 Job locations Husbands Bosworth Medical Centre 1 Marsh Drive Husbands Bosworth Lutterworth Leicestershire LE17 6PU Job description Job responsibilities Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician. Demonstrate excellent interpersonal, verbal and written communication skills. Work collaboratively with all colleagues and outside agencies. Awareness of data protection issues. Job description Job responsibilities Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician. Demonstrate excellent interpersonal, verbal and written communication skills. Work collaboratively with all colleagues and outside agencies. Awareness of data protection issues. Person Specification Qualifications Essential English and Maths GCSE pass or equivalent Microsoft office basic level. Desirable Customer services - NVQ Experience Essential Experience in a busy customer facing environment Excellent telephone manner Excellent written and verbal communication Highly organised, methodical and logical Positive and proactive approach to work Confident on the telephone English and Maths GCSE pass or equivalent Person Specification Qualifications Essential English and Maths GCSE pass or equivalent Microsoft office basic level. Desirable Customer services - NVQ Experience Essential Experience in a busy customer facing environment Excellent telephone manner Excellent written and verbal communication Highly organised, methodical and logical Positive and proactive approach to work Confident on the telephone English and Maths GCSE pass or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Market Harborough & Bosworth Partnership Address Husbands Bosworth Medical Centre 1 Marsh Drive Husbands Bosworth Lutterworth Leicestershire LE17 6PU Employer's website https://www.mh-bp.co.uk/ (Opens in a new tab)