Associate Director of Operational Delivery Place Based Services
First Community are looking for a dynamic leader to support our exciting community services transformation programme. This newly created role will provide the opportunity for a leader with energy and vision to transform the delivery of key community services, supporting care closer to home and organised around the communities we serve.
Are you looking for a new challenge? Do you want to work for an organisation that was rated best provider of NHS care to work for nationwide? Are you passionate about community health services, delivering the best possible care and supporting thriving, empowered communities?
If the answer to the above is yes, we want to hear from you.
The role will oversee a range of community services and work closely with the Associate Director of Operational Delivery and Neighbourhood Development to transform the way we deliver our services. The role offers the opportunity to work with external stakeholders both at east Surrey place and Surrey Heartlands ICS level.
As part of the Executive Leadership Team, you will be integral to the good governance of the organisation attending relevant committees and providing assurance directly to the Board.
If you would like to have an informal chat about the role, please contact Renee Padfield, Executive Director of Operations, on 07900 327167 or email renee.padfield1@nhs.net.
Interviews are due to be held Monday 4th November
Main duties of the job
The post holder is a key member of the operational leadership team reporting to the Director of Operations. Working as part of the Director of Operations Leadership team the post holder will drive the strategic direction set for the services and lead the work of the relevant operational teams into a delivery model that supports integrated working but ensures the efficiencies of delivering at place-based scale. A key component of the role will be to develop key strategic and collaborative relationships with other delivery partners across the east Surrey place.
The postholder will facilitate change across the health and care system, and with other system partners lead the transformation of services into new models of care with a clear focus on outcomes for our population. They will work with others within First Community and externally to develop and deliver the ambition of integrated care through the development of relationships with key stakeholders/system partners.
The post provides the opportunity to be an active participant in the organisations Board, providing operational expertise in their designated portfolio and therefore strengthening the assurance to Board via the Board Assurance meetings. They will attend and lead relevant items at the relevant Board sub-Committees.
The post holder will also be required to participate in the Operational Manager on call rota and to provide cover across the AD team.
About us
First Community is a staff-owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values: First-rate care, First-rate people, First-rate value.
First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high-quality training and development opportunities, flexible working to enable a good work-life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.
Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.
At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.
Sustainability is integral to First Community achieving the NHS Net Zero target.
Job responsibilities
The post holder is a key member of the operational leadership team reporting to the Director of Operations. As well as being responsible for the strategic and operational management and leadership of a designated service portfolio and associated budget, the post holder will lead on the review and redesign of place-based services, including demand and capacity and productivity elements, to ensure they are meeting local need and are aligned to the Integrated Neighbourhood Teams across east Surrey. The full job description can be found under supporting documents.
Person Specification
Knowledge
* In-depth knowledge of the health and social care change agenda especially transformation and integration
* Knowledge of the theory and practical application of transformation methodologies across health and care
* Knowledge and ability to understand highly complex systems
* In-depth knowledge of national and local policy and how these influence delivery
* Equality and diversity legislation and application including use of the Equality Impact Assessment tool
Qualifications
* First level degree and with relevant Post Graduate Master Qualification or equivalent.
* Evidence of further relevant registration courses.
* Evidence of further study in Leadership and Management.
* Professional Registration in nursing or one of the Therapy professions.
Other
* High levels of personal resilience and tenacity
* Able to work to and role model the values and behaviours of First Community
* Commitment to own personal development
Experience
* Minimum of 5 years extensive operational management experience within a healthcare setting including managing staff, supervision, leadership, support and motivation of staff, training, and development at a senior level.
* Experience of effective partnership working with a range of stakeholders
* Extensive performance and budget management experience at a senior level.
* Experience of developing and delivering on business plans and service developments.
* Experience of service reviews and transformation to meet changes to strategic objectives.
* Experience of strategic management processes and their application.
* Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
* Ability to communicate with all levels of staff across the integrated system effectively
* Demonstrable leadership skills across health and social care
* Leadership abilities to deliver outcomes against sometimes significant barriers or resistance
* Ability to use own initiative and to prioritise and manage own workload and that of team
* Ability to analyse operational issues and provide positive and innovative solutions and progress these
* Able to make politically sensitive decisions based on highly complex interplays of patient benefit, value for money, relationship management and competing priorities
* Research and use of best practice from elsewhere, to analyse strategic and operational issues and provide positive and innovative solutions/suggestions and to progress these through at a practical level
* Ability to pay attention to detail and work to deadlines
* Ability to manage ambiguity and uncertainty
* Provide advice and guidance with tact and sensitivity; Staff Coaching skills
* Good all-round IT skills including the use of Word, Excel, and PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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