Receptionist - Outpatients Department Henley on Thames
An opportunity has arisen for a part-time, keen, hardworking receptionist at Townlands Memorial Hospital.
The post holder will be responsible for delivering an effective and efficient support service to the Outpatients department, assisting in the provision of quality patient care. This will include welcoming patients and being the first point of contact for patients attending the hospital. The role will involve checking the patient in, booking appointments, and answering the telephone. The candidate must communicate effectively with the multi-disciplinary team and the public, promoting good working relationships to support the day-to-day running of Outpatients.
The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions. You will be required to work individually and also within a team.
Main duties of the job
1. Greet patients when they arrive at the hospital and direct them to the appropriate waiting area.
2. Check patients in on GPAS.
3. Deal with enquiries from patients, relatives, and members of the primary and secondary care team.
4. Maintain good communication with other departments.
Job responsibilities
For further details on the job role, please refer to the Job description and person specification attached.
Person Specification
* Secondary School education.
* English GCSE or equivalent.
Experience
* Ability to work to tight deadlines.
* Previous teamwork experience.
* Ability to keep calm under pressure.
* Previous GPAS/EPR experience.
* Experience with medical terminology.
Professional Skills
* Good telephone manner.
* Organisational skills.
Interpersonal skills
* Excellent interpersonal and communication skills.
* Ability to use own initiative and make decisions.
* Ability to work as part of a team.
* Ability to communicate with staff at all levels.
Additional Requirements
* A flexible attitude to working practices.
* Flexibility in working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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