Customer Service Manager, Castle Donington, £35-40k
Are you a customer-focused leader who thrives on building relationships and empowering teams? Do you enjoy supporting a close-knit group while championing service excellence? If this sounds like you, we'd love to hear from you.
We're looking for an experienced Customer Service Manager to lead a small team of skilled Customer Service Advisors. This is a hands-on, customer-focused role where you'll work alongside your team to ensure exceptional service is delivered through a blend of emails and calls.
The team is self-sufficient, so your role will focus on providing support for escalations, keeping them aligned with objectives, and fostering their development in a way that promotes autonomy and excellence.
As the Customer Service Manager, you'll:
1. Lead with Empathy: Support a small, capable team, fostering a collaborative and positive environment without micromanaging.
2. Manage high profile clients: Providing quotations, solutions and updates to larger clients
3. Customer-Focused Approach: Ensure your team delivers exceptional service across both email and phone interactions, promoting a customer-first mindset.
4. Escalation Management: Handle complex queries with professionalism and efficiency, providing solutions that exceed customer expectations.
5. Team Development: Coach and develop team members, helping them refine ...