Customer Service Advisor based in Edinburgh, EH3 (Hybrid)
Offering £25,106 per annum
Full time, permanent opportunity
Start Date: January 2025
We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits.
The Role:
* Engaging with customers through many contact channels you will also liaise with network partners and suppliers.
* Handling customer queries via phone, email, social media and live chat.
* Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamlined.
* Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
* Liaising closely with their Supply chain teams.
* Contacting customers to advise on delays with orders and working to find a solution for them.
* Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
* Raising Purchase Orders, Claims, and various other items.
* Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customer's relationship with us.
The Person:
* Previous experience within a customer focused environment, ideal candidate would have phone/email based customer service experience but our client will provide full training and are open to all customer service experience including retail, hospitality, call centre etc.
* Excellent communication skills, able to communicate through phone, email, webchat, and social media.
* Organisation skills, being able to balance own workload is necessary.
* Ability to problem solve effectively and generate solutions to solve customer's issues.
* Active listening and understanding ensuring an excellent customer journey.
* Willing and eager to learn and embark on a new challenge; full training will be provided and we are looking for someone motivated and enthusiastic to learn.
If you're enthusiastic, target-driven, and ready to make a difference, our client wants you on their team! Don't miss this chance to grow your career in a supportive and rewarding environment.
The Hours:
* Full time contract
* Working 5 days between Monday to Saturday (1 Saturday per month - Work from Home)
* Shifts between 8am-6pm on a rota basis (8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm)
The Benefits:
* Hybrid (2 days in the office, 3 days from home)
* 10% annual bonus of salary
* Perkbox membership
* Life insurance
* Company pension
* Private health care
* Free counselling and therapy
* Free cycle to work scheme
Apply Now and Be Part of Something Amazing!
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