In this role you will represent the voice of the customer across the entire Natterbox customer journey. You’ll form part of our highly established Customer Success Team, but will work with stakeholders across the business to drive positive change, ensuring we deliver a customer experience that is best in class.
Responsibilities
1. Act as the voice of the customer across key company projects, ensuring all decisions the business makes are done with the customer in mind.
2. Help define and iteratively deliver our ideal customer journey.
3. Work cross-functionally across multiple departments to drive change within the business.
4. Collaborate with the Executive Team to deliver our 2024 Global Customer Advisory Board Programme.
5. Work closely with our marketing and product teams to deliver our Customer Communications Programme.
Requirements
What you will bring to this role
1. You are a personable and conscientious individual with excellent organisational skills and an eye for detail.
2. Experience with Salesforce and/or a Customer Success Tool are a bonus but definitely not essential; we’ll provide you with full training in all necessary areas.
3. A natural relationship builder, you’re someone that can network internally as well as externally to drive change within the business.
4. You will have 4+ years of experience in a similar customer-focused role.
Benefits
1. 25 days annual leave increasing to 30 days after 2 years.
2. Private health insurance (after probation).
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