About the Role
Excellent opportunity for a candidate who is driven by delivering service excellence, unique opportunity to be part of a successful delivery Team for our RLAP contract. This role delivers a frontline service to our customers at the beginning of tenancy to identify, assess and allocate properties from the current portfolio to ensure contractual targets are met.
How will your day look?
1. Deliver an exceptional service to our clients, customers and stakeholders, managing and meeting expectations, performance targets and contractual KPIs.
2. Manage a portfolio of housing stock to allocate appropriate accommodation, ensuring the properties are to scheme standard in line with contractual requirements.
3. Ensure all data and records are accurately recorded and kept updated through case updates and stock audits
4. Deliver regular reporting and updates to line manager. Advise on risk and escalate cases as appropriate to ensure awareness and resolution.
5. Develop and build relationships with existing property providers, agents and third parties
6. Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management
7. Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures, including lone working.
Role Criteria
8. A decisive, detail orientated individual who can professionally articulate requirements to Landlords and Agents in order to maintain the optimum number of scheme compliant properties
9. Working with diverse client group
10. A background in housing, repairs and maintenance, lettings or social housing will be a clear advantage
11. Property management qualification ie ARLA/NFoPP an advantage
12. Experience of working in a customer service environment
13. Self motivated and open to working independently
14. Exceptional customer service skills and attention to detail
15. Ability to build excellent relationships with professional partners
16. Able manage a busy workload with conflicting priorities
17. Knowledge and understanding of differing cultures and champion EDI
18. Understanding of current lettings legislation including Health and Safety
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
19. 25 days annual leave plus bank holidays
20. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
21. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
22. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
23. Family friendly policies
24. Company Van, Fuel Card and Uniform