Summary
You’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values, not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
Wage
£22,581 a year
plus a 3% bonus which is paid on completion of performance reviews
Training course
Traffic operator (level 2)
Hours
Monday to Friday between 9am - 5pm.
37 hours 30 minutes a week
Possible start date
Tuesday 1 April
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Would you like to be an apprentice within a busy dynamic transport office where no two days are the same, but you can achieve great satisfaction and at the same time work to make a greener planet, conserve resources and dynamically reduce landfill?
Vehicle & Driver compliance, including all aspects of legal compliance & record keeping etc.
Where you’ll work
Wilson Way
Redruth
TR15 3RT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TRS TRAINING LIMITED
Your training course
Traffic operator (level 2)
Equal to GCSE
Course contents
* Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
* Comply with health and safety when working.
* Follow company policy, processes and standard operating procedures.
* Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
* Plan multiple drop routes and jobs.
* Inputting customer jobs for collection and delivery.
* Track job progress.
* Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
* Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
* Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
* Optimises routes, vehicle type and loading.
* Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
* Arrange the maintenance and inspection of the vehicle.
* Use technology, and systems. General data protection regulation (GDPR). Cyber security.
* Use the traffic management system or other relevant systems, to add, and update customer job requirements.
* Conduct a briefing or debriefing session with colleagues.
* Communicate in writing with others for example, internal and external customers, colleagues, and managers.
* Communicate with others verbally for example, internal and external customers, colleagues, and managers.
* Manage customer queries and complaints.
* Apply the company’s service standards for internal and external customer services.
* Escalate issues, for example, driver infringements and non-operational procedures.
* Apply team working and wellbeing principles.
* Apply equity, diversity, and inclusion principles in the workplace.
* Carry out and record learning and development activities.
* Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
* Comply with health and safety when working.
* Follow company policy, processes and standard operating procedures.
* Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
* Plan multiple drop routes and jobs.
* Inputting customer jobs for collection and delivery.
* Track job progress.
* Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
* Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
* Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
* Optimises routes, vehicle type and loading.
* Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
* Arrange the maintenance and inspection of the vehicle.
* Use technology, and systems. General data protection regulation (GDPR). Cyber security.
* Use the traffic management system or other relevant systems, to add, and update customer job requirements.
* Conduct a briefing or debriefing session with colleagues.
* Communicate in writing with others for example, internal and external customers, colleagues, and managers.
* Communicate with others verbally for example, internal and external customers, colleagues, and managers.
* Manage customer queries and complaints.
* Apply the company’s service standards for internal and external customer services.
* Escalate issues, for example, driver infringements and non-operational procedures.
* Apply team working and wellbeing principles.
* Apply equity, diversity, and inclusion principles in the workplace.
* Carry out and record learning and development activities.
Your training plan
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
Desirable qualifications
GCSE in:
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Car Licence
Other requirements
You will have a car driving licence as a minimum.