Summary
We are looking for a business admin apprentice to join our team. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. This is a great opportunity to gain a level 3 business administration qualification working for a small family business.
Annual wage
£15,704 a year
Training course
Business administrator (level 3)
Hours
Hours are 40 hours a week. Monday to Friday. 2 shift types (8.00am - 4.00pm) and (9.00am - 5.00pm). Some Saturdays 9.00am - 12.00pm on a rota basis
40 hours a week
Possible start date
Saturday 15 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Provide personal administrative support to Office Manager, the Company Directors, and the company through conducting and organising administrative duties and activities including receiving and handling information.
Main job tasks and responsibilities:
* Prepare and manage correspondence, reports, invoices and documents
* Organise and coordinate quotation appointments
* Organise and coordinate and confirm survey appointments
* Organise and coordinate and confirm installation and service call dates
* Implement and maintain office systems
* Handle incoming mail and other material
* Set up and maintain filing systems
* Archive completed customer files
* Collate information (delivery dates, installation dates, payment dates)
* Maintain customer databases
* Communicate verbally and in writing to answer enquiries and provide information (emails, letters)
* Liaise with internal and external contacts (clients and suppliers)
* Coordinate the flow of information both internally and externally
* Operate office equipment (photocopier/scanner/printers)
* Manage office supplies (ink cartridges, stationery, tea, coffee and milk)
* Make sure office is tidy and presentable
Where you’ll work
44 GRIFFITH STREET
RUSHDEN
NN10 0RL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Standard Apprenticeship qualification
* End-Point Assessment (EPA)
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade C/4 or above)
* Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience