Operations Manager Inspire Resourcing are currently recruiting an Operations Manager on behalf of our well established client based in Ripley. This is a fantastic opportunity to join a market-leading business with room for growth & development. Main Duties: Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained. Work with a team of Operational Managers to ensure alignment of goals and objectives. Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business. Deliver exceptional customer service to B2B and B2C clients within agreed unique SLAs. Lead the way by mentoring and developing individuals. Consistently deliver optimum efficiency of skills & resource. Understanding and presenting of clear M.I data. Working with current processes and delivering improvements to all operational functions. Requirements: A Management Level 5 qualification or previous experience in a managerial role. Excellent motivation and team management skills. Highly analytical with attention to detail. Ability to work on own initiative with a pro-active approach. Ability to manage individual performance. Excellent IT knowledge, particularly Excel and PowerPoint. Flexibility to work within fluctuating business needs and tight deadlines. Permanent £34500