Customer Service Advisor
Chippenham
£25,000 (Rising after Probation)
Hybrid Working
Our client is a market-leading fleet management company. Due to continued growth, they are seeking a Customer Service Advisor to join their office in Chippenham.
Key Responsibilities – Customer Service Advisor
* Take incoming calls from customers who wish to organise service, maintenance, and repairs to their company vehicles
* Receive calls from customers who have broken down
* Organise and book service, maintenance, and repairs with the appropriate suppliers
* Ensure that recovery vehicles are organised promptly
* Organise courtesy vehicles or make first arrangements for rental vehicles
* Schedule other ancillary services as required
* Keep customers and other interested parties informed of progress
* Ad hoc tasks as required by the business
Qualifications & Experience – Customer Service Advisor
* Experience in a customer service-related role is essential
* Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel, and Outlook to an intermediate level
Benefits – Customer Service Advisor
* Death in Service – 4 x salary
* Company Bonus
* 25 days annual holiday entitlement + Birthday + Bank Holidays
* Health Insurance
* On-site Parking
* Employee Assistance Programme
* Discounted gym memberships
* Access to flu vaccinations
* Mental Health First Aiders / Mental Health Employee Champions
* Free eye examinations
* Salary Exchange - Holiday purchase scheme (up to 3 days)
* Salary Exchange - Car Scheme
* Private Health cover for employees >10 years’ service
* Health Cash Plan (Medicash)
* Employee Referral Scheme (£1,000 on successful recruitment)
* Permanent Health Insurance
* Company sick pay
* Free Breakdown cover (eligible employees – service related)
* Pension matched up to 5%
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to Andrew.haddon@omegaresource.co.uk
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