Job Title: Digital Solutions Engineer
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader
Join ZEISS as a Digital Solutions Engineer
Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
As a Digital Solutions Engineer, you will:
Technical Support & Customer Service
Deliver remote and telephone support to customers and internal teams
Diagnose software application issues and network connectivity problems
Perform software upgrades and maintain detailed CRM records
Provide expert application support for ZEISS digital solutionsPre-Sales & Commercial Support
Partner with the Sales Team to provide technical input during customer meetings and tender processes
Review quotations for technical accuracy
Attend customer meetings to support the sales cycleProject Management & Software Deployment
Manage and coordinate the installation and upgrade of software
Liaise with customers and IT departments to provide technical specifications and project documentation
Install ZEISS software remotelyInternal Support & Collaboration
Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
Maintain internal documentation including training materials, project trackers, and CRM records
Collaborate with third-party suppliers when required Training and Development
Ongoing professional development through e-learning, virtual, and in-person training
Opportunities to attend training sessions in Germany and the USA
Regular reviews with your line manager to support continuous growth Quality and Compliance
All work must align with ZEISS' ISO standards and QA procedures
Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
Uphold a customer-first approach in every interaction Health and Safety
Follow company H&S policies and practices at all times
Ensure actions at work consider the wellbeing of yourself and others Travel Requirements
Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
Some overnight stays required for customer visits, internal meetings, and training courses
Occasional international travel to Germany or the USA
A full UK driving licence is essential for this role Why Join ZEISS?
At ZEISS, we're shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you'll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you're ready to elevate your career in a dynamic, tech-forward environment - we want to hear from you.
Apply Now
Ready to join our team? Submit your application today and become part of a global leader in optical and optoelectronic technology